Privacy Policy

Privacy Policy — Mind Over Mutter
Last Updated: 12/06/2026
 
Mind Over Mutter (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful, transparent, and responsible manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, international privacy laws including the GDPR (EU/UK).
This Privacy Policy applies to all users globally who access our website, content, products, or services.
 
1. Who We Are
Mind Over Mutter is a personal development and emotional coaching and education platform based in Melbourne, Victoria, Australia.
Contact:
Email: support@mindovermutter.com.au
Website: www.mindovermutter.com.au
 
2. Information We Collect
We may collect personal information that is reasonably necessary for our functions and activities, including:

• Name

• Email address

• Contact information

• Billing and transaction details (processed via secure third-party providers)

• Communication records (emails, messages, enquiries)

• Website usage data (IP address, browser type, pages viewed, timestamps)

• Voluntary information you choose to provide (e.g. forms, downloads, feedback)

We do not intentionally collect sensitive information (as defined under the Privacy Act 1988) unless you voluntarily provide it and it is reasonably necessary for service delivery.
 
3. How We Collect Information
We collect personal information directly from you when you:

• Subscribe to emails or newsletters

• Download free or paid resources

• Purchase products or services

• Contact or communicate with us

• Interact with our website or social media platforms

We may also collect data automatically through cookies, analytics tools, and similar technologies.
 
4. Purpose of Collection
We collect, hold, use, and disclose personal information to:

• Provide and deliver our services and digital products

• Communicate with you and respond to enquiries

• Process payments and transactions securely

• Send updates, educational content, and marketing (you may opt out at any time)

• Improve website functionality, user experience, and content relevance

• Comply with legal obligations

We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.
 
5. Disclosure of Personal Information
We do not sell or rent personal information.
We may disclose personal information only to:

• Trusted third-party service providers (e.g. email platforms, payment processors, hosting providers)

• Professional advisors (e.g. legal, accounting) where required

• Regulatory authorities where required by law

All third parties are expected to handle personal information in accordance with applicable privacy obligations.
 
6. Overseas Disclosure
Because we operate online, your personal information may be stored or processed outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle your information in accordance with privacy standards substantially similar to the Australian Privacy Principles.
 
7. Data Security
We take reasonable technical and organisational measures to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification or disclosure

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 
8. Cookies and Analytics
We use cookies and analytics tools to:

• Understand website traffic and usage patterns

• Improve user experience and content delivery

• Support marketing and advertising effectiveness

You can disable cookies through your browser settings, although this may affect website functionality.
 
9. Access and Correction
Under Australian Privacy Principles, you may request access to or correction of your personal information held by us.
To do so, contact us using the details below. We may require verification of identity before processing requests.
 
10. Your Rights (International Users)
If you are located in regions such as the EU or UK, you may also have rights under applicable laws, including:

• Right to access

• Right to correction

• Right to deletion (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability

We will comply with applicable legal obligations where required.
 
11. Marketing Communications
You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
11A. SMS Marketing Communications
If you provide your mobile phone number and consent to receive SMS communications, Mind Over Mutter may send you:

• Welcome messages

• Educational content

• Promotional offers

• Event invitations

• Coaching updates

• Appointment reminders

• Product recommendations

• Abandoned cart reminders

Message frequency may vary.
Standard message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP, UNSUBSCRIBE, or by contacting us directly.
Consent to receive SMS marketing messages is not a condition of purchasing any product or service.
 
11B. Abandoned Cart Communications
If you add products or services to your cart but do not complete your purchase, we may send reminder emails and/or SMS messages to help you complete your transaction.
These communications may include:

• Product reminders

• Special offers

• Helpful information related to your selected products

• Checkout assistance

You may opt out of these communications at any time using the unsubscribe options provided.
 
11C. Advertising, Analytics and Third-Party Data Sharing
We may share limited personal information with trusted third-party service providers and advertising partners to:

• Measure advertising effectiveness

• Improve our marketing campaigns

• Personalise content and offers

• Build audiences for advertising purposes

• Deliver relevant advertisements across websites and social media platforms

These third parties may include:

• Meta (Facebook and Instagram)

• Google

• TikTok

• YouTube

• Email marketing providers

• SMS marketing providers

• Analytics providers

• Customer relationship management (CRM) platforms

Information shared may include:

• Email address (hashed where applicable)

• Device information

• Browser information

• Website activity

• Purchase history

• Advertising interaction data

We do not sell personal information for monetary compensation.
 
11D. Cookies, Pixels and Tracking Technologies
We may use cookies, pixels, tags, SDKs, web beacons, and similar technologies provided by ourselves and third parties, including:

• Google Analytics

• Meta Pixel

• TikTok Pixel

• Advertising and retargeting platforms

These technologies help us:

• Understand user behaviour

• Improve website performance

• Measure marketing effectiveness

• Deliver personalised advertising

• Track conversions and purchases

You may manage cookies through your browser settings or device preferences.
Disabling certain tracking technologies may affect website functionality.
 
11E. Location Data and Location-Based Services
Where permitted by your device settings and applicable law, we may collect general location information, including:

• Country

• Region

• City

• Approximate geographic location derived from IP address

Location information may be used to:

• Improve user experience

• Deliver relevant content

• Provide location-specific services

• Improve marketing effectiveness

• Prevent fraud and protect security

We do not continuously track your precise location unless specifically authorised by you through your device settings or a service requiring location access.
You can disable location services through your device settings at any time.
 
11F. Best Practice Data Protection Commitment
Mind Over Mutter is committed to implementing industry best practices for privacy and data protection.
These measures may include:

• Secure hosting environments

• Encryption where appropriate

• Access controls and authentication measures

• Regular software updates and security monitoring

• Limiting access to personal information on a need-to-know basis

• Working only with reputable third-party providers that maintain appropriate security safeguards

While we take reasonable steps to protect personal information, no system can guarantee complete security and users acknowledge the inherent risks associated with transmitting information online.
 
12. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We recommend reviewing their privacy policies before providing personal information.
 
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, or as required by law.
 
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.
 
15. Complaints
If you have a complaint about how we handle your personal information, please contact us first.
We will:

• Acknowledge your complaint

• Investigate it promptly

• Respond within a reasonable timeframe

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
 
16. Contact Us
Mind Over Mutter
Email: support@mindovermutter.com.au
Location: Melbourne, Victoria, Australia